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As summer ends, and as we get closer and closer to the holidays, I'd like to continue to reiterate our shipping policy. We do make every effort to ensure that your order ships promptly, and with that in mind, here again is our shipping policy:
If an item is in stock -- meaning it's been made by our craftsmen, and it's ready to ship -- then we usually can ship an online order within 2 business days.
If the item is not in stock, or it needs some sort of customization (like laser engraving, a compass, or something along those lines), then we'll still make every effort to ship your order as soon as possible, but the expected ship date time frame in those instances will be 3 to 5 business days.
With regard to expedited shipping, while we make every effort to accelerate the time frame in which we pull a stick from stock, add any customization, pack it, and then give it to UPS, what you're paying for when you choose expedited shipping is how long it actually takes UPS to get the stick to you once it has left our warehouse. For example, if you ordered a walking stick on Monday with 3-Day Expedited Shipping, then we will still get the stick out within 2 business days, and once we get the stick to UPS (usually no later than Wednesday in that case), UPS will deliver your walking stick within 3 business days from that point. So, with that example, if you ordered the walking stick on Monday, and we shipped it on Wednesday with 3-Day Expedited Shipping, your stick would be delivered to you by the following Monday. Again, please allow for 2 or 3 extra days for customizations like laser engraving and compasses.
For any specific questions on your order, please email us and we'll be glad to answer your questions and to let you know an estimated ship date.
Browse all of our beautiful walking sticks and walking canes.
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